Green Mountain Power -- Customer Service


E-care
Access your GMP account here. Check your account balance, look at a recent bill, adjust your next estimated meter reading or calculate how much different appliances are adding to your bill. Sign on now -- it is quick and easy.

New Service Quality & Reliability Performance, Monitoring and Reporting Plan
Green Mountain Power has put into place a new customer service quality plan. We will monitor many different aspects of our performance and we have agreed to meet certain minimum standards. The final plan is spelled out here.

Account Information
Check here for information about paying your bill, including a list of the many places available to drop off a payment. This section also includes a listing of the rates for all customer classes.

Payment Options
Too busy to write checks? Would you like to pay the same amount every month? Check out our convenient payment options, automatic payment and budget billing.

Electric Use
The best way to control your energy costs is to know what appliances are driving your use. Our appliance consumption guide can help you determine where you use the most electricity. This section also has tips on using electricity efficiently and links to the State Department of Public Service and the statewide energy-efficiency utility.

Having trouble paying your bill?
Call us, or email us at callcenter@gmpvt.com. We can often help make suggestions and referrals to organizations that can help. And here's a list of community action agencies you can also call.

Power Outages
GMP operates an extremely reliable electric system, but outages do happen from time to time, especially when harsh weather strikes. This section has tips for preparing for an outagein advance, and what to do if you lose power.

Do you use life support equipment?
Let us know, and we'll try to give you a priority during a prolonged outage.

Rental Water Heater Program
Find out how GMP takes care of your water heater emergency. With no money down, a low monthly rental fee, and a GMP approved plumber, you're sure to be relieved with this one call does it all service.

New Construction Standards
A to Z on what is required for electric service in new construction.

WARMTH Program
The statewide WARMTH program helps families in a heating crisis. To find out more, or to contribute to the program, please read this brochure.

Bill Inserts
Each month, GMP sends useful information with its bills. Check out past inserts.

Contact Us
Here you'll find our phone numbers, e-mail for our call center, mailing address and our hours.