Green Mountain Power Corporation

An Equal Opportunity Employer

JOB POSTING

Job Title: Customer Accounting Specialist - part time FLSA: Nonexempt

Reports To: Customer Accounting Team Leader

Where: Colchester

General Summary (What is done and why)

The Customer Accounting Specialist is primarily responsible for processing meter reading exceptions, various billing adjustments, resolving billing inquiries, processing items rejected by lockbox operations, posting contractor payments and maintaining all bill-related files and databases (e.g., refunds checks, Escheatment, etc.). Work is varied in nature. Incumbent applies working knowledge of automated billing system to work performed. Works under general supervision and in compliance with established policies, procedures and regulations.

Essential Functions (Majority of duties, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary)

Functional:

§ Completes and processes random read and large rate ratchet/power factors forms to process exceptions resulting from the meter reading upload, exceptions and service history data. Reviews, researches and resolves customer billing problems, including power factor billing.

§ Works with Customer Care personnel to research and resolve billing and payment issues.

§ Researches and resolves transaction, deposit, interest accrual and account discrepancies; makes adjusting entries within designated authority level.

§ Researches all items rejected by lockbox operations, resolves problems and processes all payments using Banner system.

§ Performs multi-period, cancel/rebill, monetary and consumption adjustments when necessary.

§ Invoices, reports and receives all miscellaneous accounts receivables, including contractor payments, determines breakdown of funds, assigns appropriate accounting codes and posts payments to Banner system. Also collects past-due miscellaneous accounts receivable payments.

§ Verifies bank deposits forwarded to GMP for credit to customers’ accounts and makes adjustments as necessary.

§ Receives all returned checks from banks, charges them back to appropriate customer account with notice to customer and prepares appropriate general ledger entries.

§ Runs direct debit job and transmits file to bank for processing.

§ Processes refunds on closed accounts with credits due to deposits or overpayment.

§ Prepares all Sales for Resale billing invoices.

§ Maintains job incentive and dispatchable customer billing files.

§ Maintains bunch codes and distributes special-handle bills requested by Customer Care personnel. Mails multiple, special-handle and final bills on a daily basis.

§ Reviews high/low kwh report and bills with questionable kwh usage.

Knowledge, Skills & Abilities (Minimum education, experience, technical and communication skill levels and licenses/certificates normally required to perform the duties of this position.)

§ Advanced math and moderate accounting skills.

§ Advanced analytical, organizational and problem solving skills.

§ Advanced keyboard skills at 50 wpm and 10-key by touch.

§ Advanced PC skills including word processing, spreadsheet, e-mail and automated billing applications.

§ Ability to work in a fast-paced, detail-oriented environment and meet frequent deadlines.

§ Advanced written, oral and interpersonal communication skills necessary to provide detailed information and courteous responses to employees and customers and collect delinquent payments.

This level of knowledge is normally acquired through completion of an Associates Degree in Accounting and 2 years accounting experience, or an equivalent in related work experience (5 years).

Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position.)

Internal – Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of job duties. Peak periods require flexibility regarding shift and extended hours.

External – N/A

Physical Demands (The physical effort generally associated with this position)

Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. There is potential for eyestrain from reading detailed printouts and computer screen. Deadlines and workloads during peak periods may cause increased stress levels. Work routinely includes pushing, pulling, or carrying objects weighing up to 20 pounds such as files, documents, and computer printouts. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at an advanced skill level.

Working Relationships/Contacts (Positions, other than supervisor and immediate co-workers, with which incumbent has frequent contact and the reason for contact.)

Internal – Frequent contact with Customer Care and Field Service personnel regarding contractor and miscellaneous billing issues and problem resolution.

External – Occasional contact with customers regarding contractor and miscellaneous billing issues, delinquent payments and problem resolution.

Supervision of Others – N/A

Accountability (Budget/asset amount managed, revenues/profits produced, and/or other financial resource incumbent is accountable for. Also indicates judgement/decision making level.)

This position is directly responsible for accurate and timely processing of meter reading exceptions, lockbox exceptions, routine to moderately complex billings and adjustments, and miscellaneous accounts receivables.

Due Date: November 2, 2001

Hand Deliver, Fax or Email or Mail to: Human Resources Department –Fax- 802-655-8445

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