During its 100-year-plus history, Green Mountain Power has gone through numerous changes. But what hasn't changed is our commitment to meet the challenges of the times with innovation and foresight.

Our current rates are at the average of the major New England utilities. With long-term contracts with Hydro-Quebec and Vermont Yankee, our rates are likely to remain stable during volatile times.

Our increased focus on renewables points to an even brighter and cleaner future. We also support and promote the state efficiency utility, Efficiency Vermont, which brings incentives, rebates, and efficiency programs to all Vermonters.

Once we acquire power from our varied sources, we deliver it through a solidly maintained grid of poles, switches, transformers, and substations. Our 4,723 miles of wire deliver electricity with near-perfect regularity. Through a state-of-the-art global positioning system, we can pinpoint problems with stunning accuracy, particularly in rural areas. Last year, we averaged less than one outage per customer.

All it takes is one attentive and responsive Green Mountain employee to handle the concerns of 473 customers, a statistic also well below regional and national averages. Representatives in our call center answer questions and resolve problems promptly and not just because we say so. In 2004, 90 percent of our customers said they were satisfied with our service. Our newly implemented service standards and performance guarantees prove our commitment day in and day out.

And most importantly, they keep power flowing without interruption to our customers.

All of us at Green Mountain Power look forward to continuing this service. The times ahead are sure to bring their own challenges. And we are sure to meet them.